The Ultimate Guide to Customer Service

2 Hours
$19.99$200.00
You save 90% -

15 Lessons (2h)

  • Intro & Key Concepts
    15:05
    23:13
    310:14
  • What Customers Want & TQM
    52:42
    46:02
    68:21
  • WHY Customers Leave & How To Keep Them
    715:01
    84:50
  • LTV & Understanding YOUR Customers
    98:33
    107:34
  • Dealing With Difficult Customers
    1118:37
    1217:54
  • Customer Service - Phones
    1316:41
  • WHY People BUY From Us!
    1416:38
  • FINAL Thoughts & Tips!
    156:50

A 2-Hour Guide to Help You Deliver Excellent & Satisfying Service, and Gain More Positive Feedback

PC
Paul Cline


Prof. Paul Cline, Ed.D | Business/Psychology Expert

4.2/5 Instructor Rating: ★ ★ ★ ★

Prof. Paul Cline, Ed.D is a serial entrepreneur & psychology expert, CEO at Advanced Ideas, Inc., award-winning university professor, therapist, corporate trainer, professional speaker, internet marketing expert, and a business consultant. He has 4 advanced degrees, extensive experience in the fields of business & psychology and a wealth of information to share.

Description

Customer service will make or break your business. It's one of the top 3 factors determining your company's future and earnings. Perfect for business owners, managers, and employees, this course provides 15 lectures on faster problem solving, customer handling, and more! Learn to boost your career and business with great customer service. Get your team trained and cash in!

4.5/5 average rating: ★ ★ ★ ★

  • Access 15 lectures & 2 hours of content 24/7
  • Stop losing money due to poor or average customer service
  • Make more money from each customer
  • Save a fortune in advertising dollars
  • Get more referrals
  • Retain existing customers
  • Solve problems fast
  • Create an outstanding customer service experience
  • Handle difficult customers like a pro
  • Learn the 5 tenets of total quality management (TQM)
  • Avoid the 10 deadly sins of customer service

"I would like to thank you so much for this course. I am actually working in customer service, and I applied everything that you have said, and you know what? I instantly got an excellent rating as a chat support agent... This course has totally changed me a lot. My perspective and everything." – Michelle Lat

Specs

Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certificate of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: beginner

Requirements

  • Basic computer skills
  • Basic English

Terms

  • Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.