One of the most essential cogs in any business is customer service. Communicating with customers and servicing their needs is the best way to turn one-time customers into repeat customers, while poor customer service is the easiest way to kill your business. SupportPop ensures you have the infrastructure to quickly and efficiently answer large numbers of customer queries so your customers remain happy with the service they've been provided.
- Navigate the simple & intuitive Ticket Hub admin panel w/ ease
- Arrange tickets by department to streamline response
- Set priority levels from 1 to 5 to find the areas of greatest need
- Merge duplicate tickets or tickets from the same customer efficiently
- Add canned responses to answer the same questions automatically
- Insert notes to any ticket to better describe problems to end users
- Create unlimited new users & differentiate their profiles easily
- Build an AKnowledge base to direct customers to answer their own questions
