Is the customer always right? When do you consider a customer difficult? How do you connect with customers via chat or call? If you have the same questions and more in mind, this course bundle is perfect for you! New Skills Academy gives you 10 courses on customer services, connection, management, and improvement. With over 38 hours of training, you'll be able to figure out the ins and outs of customer support and how to get your way in times of challenging customer concerns. Get this bundle and bring out the customer support hero in you!
The courses included in this bundle are all CPD certified
What is CPD?CPD is Continuing Professional Development. The CPD Certification Service is the independent body operating across all market sectors and in support of all professional institutions, bodies, and societies. Its certified CPD ‘quality mark’ is a recognized symbol of quality assured training. All these courses are CPD Certified and when you complete each course you obtain a number of certified CPD hours.
InstructorNew Skills Academy is an online school offering expertly designed courses and detailed lesson plans across different categories. Whether you are studying retail banking, dog grooming or even cupcake baking, New Skills Academy has the tools you need to advance as a professional in your chosen profession.