Front of House Hotel Management Bundle

Who is the first person you talk to when you enter a hotel? The receptionist. Receptionists, in many ways, are the faces of a hotel, and one of the most essential components to a hotel's success. Therefore, well-trained receptionists are hot commodities, and this course will teach you the many, often overlooked tools that receptionists must use to make themselves stand out and deliver an outstanding experience to customers.

• Access 17 modules & 10 hours of content 24/7
• Examine the role of a receptionist, including an overview of duties, professional image, & dealing w/ a hectic schedule
• Master communication essentials
• Practice better, more professional telephone skills
• Learn about sending formal & informal messages & issues of confidentiality
• Understand database management, booking & reservation procedures, & more

Details & Requirements

• Length of time users can access this course: 1 year
• Access options: web streaming, mobile streaming
• Certification of completion included
• Redemption deadline: redeem your code within 30 days of purchase
• Experience level required: all levels
• Free technical support available 24/5 via email, telephone and online chat
• Limit: 1 for you, unlimited as gifts

Compatibility

• Mac
• iPhone
• iPad
• Windows 7 or later
• Android
• Browsers supported: Internet Explorer 8 or later, Google Chrome, Safari 8, Mozilla Firefox

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